Return & Refund Policy

At Chatkhara, we prioritize freshness and hygiene.

1. Returns

Due to the nature of food products:

• We do not accept returns once the product has been delivered.

• Opened or used products cannot be returned.

2. Damaged or Wrong Item

If you receive:

• A damaged product

• A leaking bottle

• Wrong item

Please contact us within 24 hours of delivery with:

• Order number

• Clear photos of the product

We will:

• Replace the product
  OR

• Issue a refund (if replacement is not available)

3. Refund Process

• Approved refunds will be processed within 5–7 business days.

• COD refunds will be transferred via bank transfer or Easypaisa/JazzCash.